DEALER CORNER CUSTOMER ORDER PROCEDURES

  • Please order online thru Dealer Corner using the Quick Order Form, or by checking out via the Shopping Cart for the most competitive online pricing. See the FAQ section in the dealer corner for detailed order instructions.
  • Phone part look up, Email and Fax orders are accepted, On-line pricing doesn’t apply to phone, email or fax orders. Please call 866-698-4123 to place a phone order. Please fax orders to 951-493-8808, Please email orders to [email protected] 
  • Urgent orders should be built online with detailed notes put in the notes section. Please call in immediately after submitting the order online. We will field your online urgent order and address the matter with you accordingly. If parts are located on the east coast then we must place the order no later than 9:30am pst time to meet the east coast cut off time. Inbound urgent order fees do apply and we cannot pre-quote them. We can provide an estimate in most cases.
  • Drop ship orders are accepted. Please order online using the Quick Order Form. Use the Notes section to provide us with the drop ship recipient name, address, city, state, zip code, phone number and email address. We will not be held liable for incorrect information provided. There will be a $10.00 additional fee charged for all drop ship orders.
  • If you are uncertain of what vehicle you need to order parts for, please use the VIN Look Up button found in Dealer Corner on the left hand bar. After you submit the request, we will email you the correct model ID and year for you to look up the parts on our parts finder and submit your order online. 
  • In the event that an internet issue doesn’t allow for you to complete your order online. We will be happy to provide phone assistance for ordering at any time during the outage period. 
  • No minimum order amount. Big or small we help them all.

TMSPARTS.COM ORDERING PROCEDURES

  • Arctic Cat orders will be ordered daily at 11:30am. In most cases it will be 2-3 business days to receive at our location. 
  • Suzuki and Yamaha orders will be ordered daily at 11:30am. In most cases orders shipped from the California warehouses are 1-2 business days for us to receive at our location. For these brands all cross shipments will be 5-6 business days to receive at our location.
  • Honda, and Kawasaki orders will be ordered daily at 3:00pm. In most cases it will be 2 business days to receive at our location. Honda cross shipments will take 3-4 business days for us to receive at our location with the exception of Kawasaki cross shipments being 5-6 business days to receive at our location.
  • Polaris and Victory orders will be ordered daily at 3:00pm. In most cases it will be 3-4 business days to receive at our location. 
  • All aftermarket supplier orders will be ordered at 2:30 pm daily, Orders shipped from California warehouses are 1-2 business days for us to receive at our location. Cross shipments will be 3-6 business days to receive at our location.
  • For all items not arriving to us in the standard amount of time, you will be sent an order update by email the next business day detailing all known delayed parts and provided with an eta if available.
  • All OEM suppliers can and will at any time decide to ship certain parts or large/oversize shipments by truck freight. Thus resulting in a time in transit of up to 10-12 business days to receive at our location. Tmsparts.com has no control over this decision therefore we are unable to provide advance notification.

TMSPARTS.COM SHIPPING PROCEDURES

  • All parts & accessories received at our location daily will be shipped outbound the same day in most cases. Unless another plan is devised specifically for your account, or based on your order instructions given at time of order placement by using the notes section.
  • All orders with backordered parts will ship when the available parts are received. Backordered parts will be shipped when they become available. 
  • All inbound and outbound shipping charges are paid by the purchasing customer. You will be notified upon placing your order if there are any inbound shipping fees associated with your purchase. Shipping charges will be seen on your billing invoice in the handling field.
  • UPS is our primary shipping provider and will be used to ship your orders provided they service your area. Customers located outside of a UPS 3 day ground service range will be upgraded to UPS 3 DAY SELECT shipping service. If you wish to just use UPS ground please contact your account rep.
  • Urgent outbound shipping services are available, we offer UPS Next Day Air, 2 Day Air, 3 Day Select, and UPS Saturday Delivery (if available in your area)
  • Freight shipments are available and will be chosen based on the best possible pricing available. If you require upgraded freight shipments to meet a deadline then you must express that to our staff at the time your order is placed. Outbound freight transit times are 2-10 business days depending on your location.
  • Outbound package pick up time is 4:00pm. We will be unable to process or cancel any shipments after 4:00pm daily. Please make any special shipping requests/cancellations one hour prior to this time.
  • If your parts order is shipped to our location by freight truck on a pallet, then we will also be shipping to you by freight truck on a pallet. For some items this is necessary for safe transit due to size, weight or type of item(s) ordered.

TMSPARTS.COM ORDER CANCELLATION POLICIES

  • Once your order is submitted, there is a good chance we will be ordering it very soon. If your order is placed on order with the supplier and you need to cancel for any reason then a 15% restocking fee will apply.
  • You’re responsible for cancelling your backordered items before they are shipped to our location, cancelled items that are not released from backorder by the supplier may be cancelled at any time with no restocking fee. Items that are released off backorder and are in transit to us from the supplier will be subject to a 15% restocking fee. Please email us all cancellations, we don’t accept verbal cancellations.

TMSPARTS.COM ORDER RETURN POLICIES

  • Please email your return request to [email protected] include your part number(s) and qty(s) that you are requesting for return authorization. Return authorization numbers will be issued via email only.

  • All returns must be delivered back to our location within 21 days or less from the date the supplier shipped the item to us in order for us to be able to return the item(s).

  • All parts/accessories that are accepted for return will have a 15% restocking fee or for large/oversize items the amount of return shipping will be charged, whichever is greater.
  • All parts/accessories must be in their original packaging with original part numbers intact. Our suppliers will not accept returns unless all original packaging, including the original shipping box with a part number on it is received in good condition. Returned items and packaging must be free from scratches, blemishes, tears, dents, and pen markings. Packaging tape on the product label is an immediate disqualification.
  • Non-returnable items without limitation are the following, all decals, tools, manuals, installed items, and electrical items (electrical item constitutes any part that receives, produces or transfers electricity). We reserve the right to decline any item received that we’re unable to return to the supplier.
  • No OEM single parts or accessories with an invoice price less than $10.00 will be accepted for return. If you have multiple quantities of an item and the invoice price X QTY exceeds $10.00 this is acceptable for return.
  • Arctic Cat OEM brand parts or accessories with invoice price under $40.00 will not be accepted for return. 
  • Return of parts sold in a pack qty must be returned in the complete pack qty for acceptance.
  • Upon issuance of an RA number it is presumed you have read and followed the return policies as stated here within. Tmsparts.com will not be liable for return shipping costs of your items if you fail to follow the return policies, neglect to ship the return back to us in a timely manner after receiving authorization, or your items are unable to be accepted.

TMSPARTS.COM ORDER DAMAGE & SHORTAGE POLICIES

  • Shipping damage or shortages must immediately be filed within 24 hours of package delivery date to your location as your shipment tracking number will indicate. Claims outside of this period will jeopardize re-imbursement. Please contact us promptly by email or phone. You must keep the original packaging for all damage claims.

OTHER GENERAL POLICIES

  • It is the sole discretion of the supplier to decide what parts are sold in a pack qty, The OEM parts finder and QUICK ORDER form will display pack order qty’s in the part description and will be priced individually, so please adjust your order qty to the pack qty listed. While we make every attempt to notify you in advance of pack parts via our website, from time to time there will be no prior notification. If you order a pack part, you will be sold the complete pack. You may return or cancel the complete pack quantity if you don’t wish to keep it. See return policies for further information regarding returns and order cancellations.
  • Tmsparts.com is not responsible for supplier prices changes. Prices are subject to change without notice, our prices will be charged as displayed on our website when the order is submitted.
  • All OEM BRP products (CAN-AM)(SEA-DOO)(SPYDER)(SIDEXSIDE) will not be sold to any person or entity that we are aware will resell the products. No exceptions.
  • Tmsparts.com reserves the right to make changes to all dealer policies or procedures at any time and will display current policies or procedures in dealer corner at all times.

WILL CALL ORDER INSTRUCTIONS & POLICIES

  • Temecula Motorsports
    26860 JEFFERSON AVE.
    MURRIETA, CA 92562
  • Will Call Order Pick-Up hours are as follows:
    Mon-Fri 9:00am to 7:00pm, Sat 9:00am to 6:00pm, and Sun 10:00am to 5:00pm
  • We will email you a copy of your billing invoice to your email address on file indicating what parts are ready for immediate pick up. If you don’t have this billing invoice email then your parts aren’t ready for pick up. Please bring all billing invoices with you to the store and present them for parts pick up. You will be required to sign for receipt of your parts order. Please verify you have all items on your invoice prior to signing for them.
  • Our walk-in location is a Retail Store. Dealer orders/prices will not be taken or given at the parts counter by our Retail Staff. Dealer account customers are welcome to shop in our Retail Store and will receive a 10% off from retail pricing discount. Some items may be excluded from receiving the 10% off retail discount, subject to Retail Store management discretion at all times.

 

METHOD OF PAYMENTS WE ACCEPT

  • Visa, Master Card, American Express and Discover credit cards.
  • Bank wire transfer, please ask for details if necessary.
  • PayPal ([email protected]) please ask for details if necessary.
  • We do not ship COD, accept checks, or offer any other terms of payment outside of what’s listed above.
  • Credit cards are kept on file in a secure encrypted payment management system for all customers for the following usage; order payment, inbound/outbound shipping charges, restocking fees, and refunds. There will be no advance notification prior to charging credit cards on file. We will not be held liable for bank overdraft fees. We suggest using a credit card to avoid any bank account disruptions. You may keep more than one credit card on file, speak with your rep to designate primary or back up usage rules. Repeated declined payments will result in loss of your ability to order without pre-payment. 
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